Employment at AirGroup America, Inc.

AirGroup America, Inc (AGA) specializes in high quality, high precision replacement parts for aerospace, marine, commercial and military applications.

AGA is an Equal Opportunity Employer and a great small business in which to work; offering competitve wages and benefits.  We respect our employees and take good care of them, and we insist that every employee takes good care of our customers.

We are always interested in reviewing resumes of qualified candidates and welcome unsolictied resumes even if we do not have a current job opening posted.

To email your resume please go to our Contact Us Page. No phone calls please!

All job applicants are required to pass alcohol and drug testing, criminal background check, reference checks, educational background verification.

Sales Support Specialist

Job Location: Cranberry Township, PA 16066

Full-time / Permanent / M-F (on-site) 9 AM - 5:30 PM

Salary: Starting from $46,196.00 per year

Benefits & Compensation:
  • Starting salary comensurate with experience and qualifications
  • 401(k) Voluntary retirement plan w company matching up to 3%
  • Dental insurance
  • Vision insurance
  • Health insurance
  • Paid Holidays
  • Paid time off
Job Summary:

AirGroup America, Inc., a stocking distributor of replacement parts for aerospace applications is looking for a dynamic individual passionate about helping customers to be a Sales Support Specialist in our family-owned business located in Cranberry Township. Success in this role will be determined by customer feedback, productivity and efficiency with tasks and company value behaviors such as, but not limited to, honesty, reliability, strong work ethic and teamwork.

Duties and Responsibilities:
  • Manage and assist with sales cycle from order to post shipment.
  • Drive superior customer service both internally and externally.
  • Engage in relationship-building with customers to ensure exceptional service and satisfaction.
  • Communicating to both customers and vendors with timely, accurate and professional delivery. (e.g., status on open orders, customer returns, shipments, etc.)
  • Receive, review, document and acknowledge customer purchase orders as well as handling any pre and post shipment communications needed.
  • Process and prioritize customer purchase orders and document vendor quotations. Strong attention to detail is required to review these for accuracy of pricing, part number, description and delivery terms.
  • Utilize sound problem-solving, decision-making and critical thinking skills to resolve customer and vendor issues as well as other various daily concerns.
  • Work closely with internal teammates to expedite issues related to the sales and operations cycles and consistently follow through to meet and exceed management and customer expectations.
  • Identify alternative solutions to customer enquiries as needed.
  • Continuously audit part stock levels and office supplies for replenishment.
  • Ensure orderly stockroom.
  • Additional responsibilities as assigned by management.
Other Knowledge, Skills and Abilities:

Must have:

  • Windows PC skills, especially MS Word, MS Excel, Outlook. ERP or SalesForce based Inventory Management Software a strong plus
  • excellent communication skills both verbally and electronically
  • strong attention to detail, be able to perform well under pressure
  • possess the ability to manage multiple tasks efficiently and at the same time.
  • Ability to work effectively and courteously in a team environment to help achieve company objectives.
Educational Requirements:

High school diploma or equivalent. Associate’s degree preferred. Previous sales support, customer service and/or industry experience preferred.

Experience: 2 year minimum (Required)

  • Sales Support, MS Office: XL, Word, Outlook

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